we make CX simple. we are your trusted CX advisor. we are disrupting traditional CX outsourcing.

having spent more than three decades specializing in the CX and contact center space, we are the ‘go to’ provider of CX solutions that save our clients time, money, and frustration.

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I'm looking to fill open contact center leadership positions

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as dedicated problem solvers with over 100 years of combined experience, we listen to your needs and work with you to find the right solution and contract, assisting in deployment and management. whether you need a BPO partner, CX consulting, or help finding contact center leaders, we always show up.

$ 3 B
total contract value
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verticals represented
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years experience
client programs placed

the team

Tom Silzell
Founder and
Managing Partner

Tom established CXPS in 2020 after a long and successful career in the contact center industry, including assignments at some of the largest BPOs in the world. He leads all company strategies and the growth of our relationship network.

Jeff Bubak

Jeff is a tenured contact center professional with 25 years in the BPO Industry. His experience in executive roles at Sitel, Alorica, KPMG, and Borland Software has helped him establish an extensive partner and executive network in the industry.

Abby McBride

With extensive experience in marketing and social media, Abby is responsible for managing internal and external branding, marketing, and communications strategies for CXSS.

Pete Weaklend
SVP, Advisory Solutions 

Pete leads our Advisory Solutions capability, bringing over 25 years of experience from the BPO and consulting industry, leading global teams in the design of optimized, end-to-end customer support solutions for hundreds of companies – from the Fortune 500 to the most successful industry disruptors.

Kyle Baker
SVP, Relationship Development

With over 35 years of leadership and business development experience, Kyle holds a unique understanding of the entire customer life cycle. Leveraging his operations experience, Kyle is adept in solution selling to consumer electronics and home appliance OEMs, retailers, and telecom companies.

               Kathleen Banashak                Client Engagement Advisor

Kathleen is a Voice of the Customer expert, who leverages her 30+ years of program management experience to ensure your customers are getting the best experience possible. She is unmatched at identifying and implementing the right solution, including process, technology, and training. Kathleen has consulted across all industries and lines of business driving measurable, repeatable results.



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