“I recently had the opportunity to work with Tom at CX Solution Source, and it was a great experience from beginning to end. Tom provided support all along the way and was able to connect us with the right BPO partner for our business. As a result, we were able to get the relationship up and running far faster than would typically be the case. Thanks to Tom and the team for being great partners and helping us with our critical business needs!”

“I had the pleasure of working with Tom and the CX Solution Source team to help identify a BPO Partner. They saved me time, helped negotiate a rate that worked for everyone, and continues to stay connected within our relationship. I would recommend Tom and CXSS for anyone who wants to simplify the selection of an outsourcing partner – we never would have discovered the partner we selected without Tom and CX Solution Source.”

“Although I am not new to outsourcing, our company was unsure there would be partner that could deliver inside sales results and customer service with a level of quality and attention a small business would need. We were looking for a nearshore “boutique-style” outsourced solution to supplement our internal team. Given the importance and potential impact to our sales this decision would have, we thought it would be a good idea to get advice from an expert in the BPO outsourcing space. CX Solution Source saved our organization 100’s of man-hours and valuable resources by navigating the outsourcing marketplace to find “the right fit” BPO partner. Their process is highly informative and allowed us to consider only those partners that were a good fit from the start. "The CX outsourcing marketplace is overwhelmingly large and we would have never found the partner we selected without Jeff and CX Solution Source."

"PICKUP is in hypergrowth mode and yet, like many companies, we were also very impacted by the lockdowns. I needed to outsource, but my team and I had no bandwidth to take on this type of project. I was familiar with outsourcing from a previous company but they were a global Fortune 100 company and we are a fast growing start up. Given the CX outsourcing marketplace is very large and we had unique and specific needs, I needed help finding the right outsourcing partner. On top of that, PICKUP had not outsourced before and that added an additional element of skepticism and doubt within our organization. With literally 100’s of CX outsourcing companies in the market, we would have never found the partner we selected without CX Solution Source. Jeff and Tom took the time to understand our needs and then present me with a very short list of highly qualified BPO partners. At that point, we worked in tandem to select a single partner. I was very pleased with the entire process and would surely work with CX Solution Source again. CX Solution Source saved me countless hours of work and we ended up with a better results that if we would have done it ourselves.”

“leadPops is in hyper-growth mode and we needed a BPO partner who was flexible enough to support changes in strategy near real-time. Tom and his team at CX Solution Source took us through their process which included a review of several BPO Partners in various domestic, nearshore, and offshore markets. After working with Tom to evaluate each solution, we settled on a fantastic partner in a nearshore market. The contract process took days, and we are now in the middle of launching a support team for our SaaS solution. The confidence and experience that came with CX Solution Source allowed leadPops to make the right decision and truly partner with a BPO, not just hire one. Tom and the team saved us months of work, auditing, and contract negotiations. Providing us a catered solution to our growing pains took much of the stress out of the process and if you don’t look at CX Solution Source as a solution provider for your business, you need to stop what you are doing and pick up the phone and call them.”