destination CX: stardate 2022!! 

As we launch into this important new year of CX, the team at CXSS wanted to provide you with our predictions and trends for 2022. To go boldly where only the most successful companies have gone before…and all that stuff… Will they ALL come true? Probably not. Could some be considered controversial? Possibly. Do we […]

managing work from home BPO partner relationships

When the global pandemic hit hard earlier this year, contact centers scrambled to respond to increasingly strict regulations including lockdown orders in cities around the world. While we were hopeful the virus would be under control by summer, we are experiencing another surge and those organizations who worked with their BPO partners to respond in March are in a more competitive position to communicate with their customers as we move into the last month of 2020.