CX CONSULTING 

we provide a full suite of CX consulting services, leveraging our vast network of CX experts to bring value and advance all aspects of your customer care

are your operating processes enabling success?

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WFM, training, performance management, coaching, associate engagement…we have experts to help!

is your work from home model driving improved outcomes?

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we can make WFH a differentiator for you, creating happier associates, stronger engagements, and security!

are you taking advantage of the latest CX technologies?

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we help you integrate technologies that drive ROI and CX

do you REALLY know why your customers are calling?

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we can tell you conclusively in under 2 weeks at no cost

have you optimized your customer journey's?

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we can map, streamline and optimize - to the delight of your customers

does your support channel strategy reduce customer effort?

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voice, chat, social, automated self-help, etc…we help customers achieve rapid resolution while reducing support costs

consulting as a Service (CaaS)

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gain immediate access to CX experts “as needed”

our process

ANALYZE: identify the areas of opportunity using the latest data analysis methods/technologies

PRIORITIZE: build and share a roadmap that prioritizes the highest value opportunities

ACT: implement and manage change, refine and optimize

our SERVICES

SCAN – Service Capability ANalysis

our Service Capability Analysis (SCAN) provides an end-to-end assessment of your CX capabilities and opportunities, utilizing a mix of AI data analysis and expert review to fully understand the opportunities – then we help you set a prioritized, ROI-driven roadmap to quickly improve CX while reducing operating costs 

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