As we launch into this important new year of CX, the team at CXSS wanted to provide you with our predictions and trends for 2022. To go boldly where only the most successful companies have gone before…and all that stuff… Will they ALL come true? Probably not. Could some be considered controversial? Possibly. Do we […]
If you’re considering outsourcing your contact center, you may be wondering if it’s the right time.
Selecting the right BPO partner can be challenging – after all, you are trusting another company with your most valuable resource, your clients. Further complicating matters is the ever-expanding lists of providers from around the globe.
When asked to think about countries known for their contact centers, the first country that comes to mind may not be Jamaica. However, in the past decade, Jamaica asserted itself as one of the finest markets in the BPO industry, offering a myriad of advantages to U.S. companies looking to outsource nearshore.
To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.
As working remotely becomes more and more common for today’s workforce, many companies are turning to Business Process Outsourcing of their contact center as they’re being forced to rethink where, when and how their customer service programs will evolve to better serve their market.