reconsidering your customer journey

Is your customer experience as good as you think it is – or is it leaving your customers feeling somewhat frustrated and unsatisfied?  So much has changed, and many companies are retooling their journeys to meet ever-changing customer demands – leveraging technology, optimized processes, outsourcing, crowd support, and other channel strategies to serve customers. The […]

destination CX: stardate 2022!! 

As we launch into this important new year of CX, the team at CXSS wanted to provide you with our predictions and trends for 2022. To go boldly where only the most successful companies have gone before…and all that stuff… Will they ALL come true? Probably not. Could some be considered controversial? Possibly. Do we […]

what COVID has taught us about resiliency

By Lance Hale, President, Transparent BPO       Tom Silzell, Managing Partner, CX SolutionSource The pandemic laid bare a lot of truths in business. We missed working in the office. We didn’t miss working in the office. We missed the daily camaraderie of our colleagues. We didn’t miss our colleagues. In the customer care […]

clients aren’t from mars and customer care providers don’t have to be from venus – managing great expectations

Good relationships don’t just happen.

They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they take work. They take a lot of work. We’re not talking about transactional relationships where commodities are bought and sold. These associations are one-time or occasional transactions that don’t require a deep understanding of your client’s long-term needs.

the Philippines is back after COVID19 – see what’s happening

There’s no doubt that the Philippines has been holding the golden torch when it comes to offshore outsourcing. In the last year, however, the pandemic has taken a toll on all of us in the workforce.  How much did it really affect this offshore location? Today we are looking at the advantage of outsourcing in […]

benefits of choosing lesser-known partners

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

finding a CX BPO partner in challenging times

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

CX outsourcing opportunities continuing to grow in Jamaica

When asked to think about countries known for their contact centers, the first country that comes to mind may not be Jamaica. However, in the past decade, Jamaica asserted itself as one of the finest markets in the BPO industry, offering a myriad of advantages to U.S. companies looking to outsource nearshore.

Is Panama the next big nearshore CX outsourcing opportunity?

To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.