what rate should I pay to outsource my contact center in the US?
The fact is, BPO’s who operate in the US managed to pivot during the pandemic by moving their staff to a work-from-home solution. In most cases, BPO’s grew during the pandemic, which has been great for the industry however, the stimulus is forcing BPO’s to accelerate their planned wage increases which don’t always align with their contractual rate structure.
when should you outsource your contact center?
If you’re considering outsourcing your contact center, you may be wondering if it’s the right time.
benefits of partnering with an advisory firm to choose a BPO provider
CXPS is committed to finding the right connections. That’s why our outsourcing process is risk free, hassle free, and cost-free.
