The fact is, BPO’s who operate in the US managed to pivot during the pandemic by moving their staff to a work-from-home solution. In most cases, BPO’s grew during the pandemic, which has been great for the industry however, the stimulus is forcing BPO’s to accelerate their planned wage increases which don’t always align with their contractual rate structure.
If you’re considering outsourcing your contact center, you may be wondering if it’s the right time.
CXPS is committed to finding the right connections. That’s why our outsourcing process is risk free, hassle free, and cost-free.