destination CX: stardate 2022!! 

As we launch into this important new year of CX, the team at CXSS wanted to provide you with our predictions and trends for 2022. To go boldly where only the most successful companies have gone before…and all that stuff… Will they ALL come true? Probably not. Could some be considered controversial? Possibly. Do we […]

benefits of choosing lesser-known partners

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

finding a CX BPO partner in challenging times

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

Is Panama the next big nearshore CX outsourcing opportunity?

To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.

smaller is better in the contact center BPO world, some experts say

As working remotely becomes more and more common for today’s workforce, many companies are turning to Business Process Outsourcing of their contact center as they’re being forced to rethink where, when and how their customer service programs will evolve to better serve their market.