what COVID has taught us about resiliency

By Lance Hale, President, Transparent BPO       Tom Silzell, Managing Partner, CX SolutionSource The pandemic laid bare a lot of truths in business. We missed working in the office. We didn’t miss working in the office. We missed the daily camaraderie of our colleagues. We didn’t miss our colleagues. In the customer care […]

benefits of choosing lesser-known partners

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

finding a CX BPO partner in challenging times

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.

Is Panama the next big nearshore CX outsourcing opportunity?

To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.

smaller is better in the contact center BPO world, some experts say

As working remotely becomes more and more common for today’s workforce, many companies are turning to Business Process Outsourcing of their contact center as they’re being forced to rethink where, when and how their customer service programs will evolve to better serve their market.