how to assess if outsourcing all or a portion of your contact center is the right approach

There are many opinions when it comes to outsourcing, and whether outsourcing your contact center is the right approach for your company. On one hand, some feel they might lose control of the customer experience if they outsource, while others believe outsourcing is the only way to go. The good news, there is always a […]
reconsidering your customer journey

Is your customer experience as good as you think it is – or is it leaving your customers feeling somewhat frustrated and unsatisfied? So much has changed, and many companies are retooling their journeys to meet ever-changing customer demands – leveraging technology, optimized processes, outsourcing, crowd support, and other channel strategies to serve customers. The […]
what makes a contact center outsourcing partnership work?

Is Panama the next big nearshore CX outsourcing opportunity?

To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.