reconsidering your customer journey

Is your customer experience as good as you think it is – or is it leaving your customers feeling somewhat frustrated and unsatisfied?  So much has changed, and many companies are retooling their journeys to meet ever-changing customer demands – leveraging technology, optimized processes, outsourcing, crowd support, and other channel strategies to serve customers. The […]

Is Panama the next big nearshore CX outsourcing opportunity?

To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.